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🏆 Price Match Guarantee  We’ll beat any colocation quote by 10%  ·  151 Front Street West, Toronto
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Remote Hands

151 Front Street West, Toronto

Remote Hands. On-site when you can't be.

Amanah’s team handles physical tasks at your rack or server at 151 Front Street West on your behalf. Power cycles, hardware installs, cabling, shipping, and more performed under your instructions. Available to all Amanah colocation and dedicated server clients.

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400+ networks

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SOC 2 + ISO 27001

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What is Remote Hands

Your hands at 151 Front Street West.

Remote Hands is an on-site support service for Amanah colocation and dedicated server clients. When you cannot be at 151 Front Street West in person, Amanah’s team performs physical tasks at your rack or server on your behalf following your instructions exactly.

This covers everything from a simple power cycle to racking new hardware, running cables, verifying connectivity, handling inbound shipments, and escorting your authorised vendors through the suite.

All work is confirmed with you before and after. The team does not proceed beyond the agreed scope without your authorisation.

When to use Remote Hands

When your team cannot be at 151 Front Street West for scheduled work, an emergency, or routine physical maintenance that requires someone physically present at the rack.

How to request

Open a ticket in the Amanah client portal or email the team. Include your rack or server reference, task description, and any relevant instructions or credentials. The team confirms scope and timing before starting.

Smart Hands

An extended tier for tasks requiring deeper technical involvement configuration work, diagnostics, OS-level interaction under your direction. Available on request at the same hourly rate.

What we handle

The full range of on-site tasks.

All tasks are performed under your instructions. The team confirms before and after
each item and does not proceed beyond the agreed scope.

Power and connectivity

Server power cycles, power status checks, equipment reconnection, PDU verification, heartbeat checks, circuit identification. First point of contact for connectivity issues at the hardware level.

Hardware installation

Rack mounting and removal of servers, switches, firewalls, and other equipment. Equipment relocation within the suite. Cleaning and organising rack space. Post-install verification.

Cabling

Copper and fibre cable runs, termination, relocation, securing, replacement, and labelling. Patch panel work, cross-connect tracing, and structured cabling tasks within TOR2.

Shipping and receiving

Receiving inbound equipment, unpacking, inventorying, and staging. Outbound shipping removing hardware from racks, secure packaging, and arranging collection. Suitable for fragile or high-value hardware.

Access and escorting

Escorting your authorised vendors, contractors, or consultants through TOR2. Access assistance and lockout support. Overseeing third-party work on-site until completion.

Audits and documentation

Space audits, asset inventory, rack photography, power consumption verification, cross-connect tracing, and labelling. Useful for clients migrating hardware in or out of 151 Front Street West.

How to request

Submit a task. We handle it.

Open a ticket in the Amanah client portal or email the team directly. Describe the task, include your rack or server reference, and attach any relevant instructions or credentials. The team confirms scope before starting.
1

Submit your request

Client portal ticket or email. Include rack/server reference, task description, and any access credentials or step-by-step instructions.

2

Team reviews and confirms

The team confirms they understand the scope, flags any questions, and agrees timing with you before touching anything.

3

Task completed

The team carries out the task exactly as instructed. Photos or confirmation notes are provided where relevant.

4

You are notified

Completion is confirmed to you via the portal or email. Any observations or issues discovered during the task are flagged immediately.

Pricing

Remote Hands

Standard physical tasks at your rack or server.

From $100/hr

Smart Hands

Technical tasks requiring deeper involvement under your direction.

On request

After-hours escort

For shared rack clients requiring access outside business hours.

On request

Inbound receiving

Receive, unpack, inventory, and stage inbound equipment.

On request

Emergency tasks

For urgent or emergency tasks, contact the Amanah team directly by phone at +1 (416) 603-9825 x 1. Monday to Saturday, 8AM to 2PM EST. Outside those hours, use the client portal and mark the ticket as urgent.

FAQ

Common questions about Remote Hands.

Basics

Financial workloads require physical security, compliance documentation, and predictable latency to Canadian financial networks. Amanah’s SOC 2 Type II certification and PIPEDA compliance satisfy most financial services infrastructure audit requirements.

A dedicated 1Gbps unmetered port, /29 IPv4 subnet, always-on DDoS mitigation, N+1 redundant power and cooling, TORIX peering and access to 400+ networks. No setup fees.
Shared rack: your hardware is in an open rack alongside other clients, no physical separation, escorted access during business hours. Private rack: the entire enclosure is yours locked, dedicated with 24/7 unescorted access and access cards.

Shared rack: your hardware is in an open rack alongside other clients, no physical separation, escorted access during business hours. Private rack: the entire enclosure is yours locked, dedicated with 24/7 unescorted access and access cards.

Pricing

Shared rack from $149/mo per U. Quarter Rack $749/mo, Half Rack $1,299/mo, Full Rack $1,999/mo. Annual saves 10%. All prices CAD. No setup fees.
No. Annual terms, auto-renewal. Annual billing saves 10%.
Submit a comparable quote from any provider at 151 Front. We match and beat it by 10%. Response within one business day.

Bandwidth

Dedicated 1Gbps unmetered. No data caps or overages. Upgrade to 10Gbps or 100Gbps at any time.
Yes. Amanah Cloud Connect provides private connections to AWS, Azure, Google Cloud, and Cloudflare.

Access

Shared rack: escorted during business hours (Mon-Sat 8AM-2PM EST). After-hours is a paid service. Private rack (Quarter and above): 24/7 unescorted via physical card and Bluetooth (Verkada app). 2 cards included.
Private rack clients access TOR2 via Bluetooth through the Verkada app on their mobile device, alongside a physical access card.

Compliance

Yes. SOC 2 Type II, all five Trust Services Criteria. PIPEDA and PHIPA compliant. All infrastructure in Ontario, Canada. Documentation available.
Yes for private rack and cage. For shared rack, note there is no physical separation between tenants regulated workloads requiring physical isolation should use private rack or cage.
Yes. All infrastructure is at 151 Front Street West, Ontario, Canada. No cross-border transfers.

Getting started

TOR1 (Suite 341, 3rd floor) is sold out. New clients go into TOR2 (Suite 616, 6th floor). The suites are privately interconnected no cross-connect fees between them.
Yes. Schedule a site tour as part of a free consultation.
Email [email protected] or call +1 (416) 603-9825 x 1 (Mon-Sat, 8AM-2PM EST). Quote within one business day.

Request Remote Hands at 151 Front Street West.

Open a ticket in the client portal or contact the team directly. Describe your task and we confirm scope and timing before starting.
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